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ReMail — Terms of Service

Last updated: 25 September 2026

These Terms of Service ("Terms") form a binding agreement between Aeropage Limited, a limited liability company organised under the laws of the State of Delaware, United States, with a registered address at 1111B S Governors Ave STE 7987, Dover, DE 19904 ("Aeropage", "we", "us", or "our"), and you — the individual or entity that accesses or uses the Service ("you", "your", or "Customer").

PLEASE READ THESE TERMS CAREFULLY. They include important provisions that: make you solely responsible for the emails you send, for having permission to send them, and for complying with anti-spam and privacy laws (Section 9); make you responsible for how you configure the Service and your connected accounts (Section 10); limit our liability, including for defects and security incidents (Sections 17–19); require you to keep our technology confidential (Sections 6–7); and require most disputes to be resolved by binding individual arbitration, waiving class actions and jury trials (Section 24).

1. Acceptance of these Terms

By creating an account, signing in, continuing past a screen that refers to these Terms, or otherwise accessing or using the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms and by the policies referenced in them, including our Privacy Policy. If you do not agree, you must not access or use the Service.

If you accept these Terms on behalf of a company or other legal entity, you represent and warrant that you have authority to bind that entity, and "you" refers to that entity. You represent that you are at least 18 years old and have the legal capacity to enter into this agreement. The Service is intended for business and professional use.

2. Definitions

3. The Service

The Service lets you design email templates, fill them with data from your Airtable records, and send them in batches through your own Resend account. Emails are assembled in your browser and passed through our back-end to Resend. In "simulate" mode, the Service runs the same steps but sends nothing. Automatic batch sending runs in your open browser tab and stops if that tab is closed or loses its connection. Scheduled and recurring campaigns are not currently available; saving a campaign's status does not cause anything to be sent.

The Service is provided on an evolving basis; features may be added, changed, deprecated, or removed at any time, and some features may be offered as beta or preview. The Service is not a backup, archive, or system of record: your Airtable base remains the system of record for your contacts and data, and Resend holds the delivered messages.

4. Accounts and Registration

You must provide accurate and complete information when registering and keep it current. You are responsible for safeguarding access to your account and to the email account and sign-in provider you use with it, and for all activity under your account. You must notify us promptly at legal@aeropage.io of any unauthorised use or suspected security breach. We may refuse, suspend, or terminate accounts in our reasonable discretion. Your account may also give you access to other Aeropage products that share the same sign-in.

5. Licence to Use the Service

Subject to your continuous compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable licence to access and use the Service to send your own emails. All rights not expressly granted are reserved.

6. Intellectual Property; Restrictions

6.1 Ownership. The Service, its software, templates and designs supplied by us, documentation, architecture, data structures, and all related know-how and intellectual property (the "Aeropage Technology") are and remain the exclusive property of Aeropage and its licensors. These Terms do not transfer any ownership interest to you. You keep ownership of your Customer Data and of the templates and content you create.

6.2 Restrictions. You will not, and will not permit or assist any third party (including any AI system acting for you) to: (a) copy, reproduce, distribute, or create derivative works of the Aeropage Technology, except for using and adapting starter templates within the Service for your own emails; (b) reverse engineer, decompile, or otherwise attempt to derive the source code, architecture, or methods of the Service, except to the limited extent this restriction is prohibited by law; (c) use the Service to build, train, or operate a competing product; (d) circumvent any access control, rate limit, sending limit, or security measure, or probe the Service for vulnerabilities (other than responsible disclosure to us); (e) resell, sublicense, or provide the Service to third parties as a service bureau; or (f) use the Service in violation of any law or third-party right.

6.3 Remedies. Unauthorised use, disclosure, copying, or reverse engineering of the Aeropage Technology would cause irreparable harm, entitling Aeropage to seek injunctive and equitable relief in addition to any other remedy.

7. Confidentiality

"Confidential Information" means non-public information disclosed by Aeropage in connection with the Service, including the Aeropage Technology and non-public documentation, whether or not marked confidential. You will use it solely to use the Service as permitted, protect it with at least reasonable care, and not disclose it except to personnel or contractors who need it and are bound by equivalent confidentiality obligations. These obligations survive termination. Confidential Information does not include information that is or becomes public through no fault of yours, or that you developed independently.

8. Acceptable Use

You will not use the Service to: (a) send unsolicited commercial email or any email in breach of Section 9; (b) send phishing, spoofed, deceptive, or fraudulent messages, or impersonate any person or organisation; (c) send unlawful, harmful, harassing, defamatory, obscene, or infringing content, or malware; (d) send to purchased, rented, scraped, or harvested address lists; (e) violate the terms or acceptable-use policies of Resend, Airtable, or any other Connected Account; (f) attempt to gain unauthorised access to any system or data; (g) interfere with or unduly burden the Service, or circumvent rate or sending limits; or (h) send special-category, health, financial-account, government-identifier, or children's data except in compliance with all applicable law and with safeguards you have independently determined to be adequate.

9.1 You are the sender. Every email sent through the Service is sent by you, from your own sending domain, through your own Resend account. You are solely responsible for every email you send, including its content, its Recipients, its timing, and its lawfulness.

9.2 Permission and compliance. You represent and warrant, for every Send, that: (a) you have all consents and other lawful bases required to email each Recipient, including anyone copied; (b) your emails comply with all applicable anti-spam, electronic-marketing, consumer-protection, and privacy laws — including the U.S. CAN-SPAM Act, Canada's Anti-Spam Legislation (CASL), the UK Privacy and Electronic Communications Regulations, the EU ePrivacy rules, the GDPR, and the UK GDPR; and (c) your sender name, sender address, reply-to address, and subject lines are accurate and not misleading.

9.3 Unsubscribe and suppression are your responsibility. The Service does not currently provide unsubscribe handling, automatic unsubscribe headers, suppression lists, or consent records. "Unsubscribe" links in starter templates are placeholders that do not work until you replace them. Where the law requires it, you must: include a working opt-out mechanism and your valid physical postal address in each email; honour opt-out requests within the time the law requires; keep your own suppression and consent records (for example, in your Airtable base); and make sure your filters and views exclude people who have opted out before every Send.

9.4 Duplicate protection is limited. The Service tries to avoid emailing the same primary recipient twice for the same template, but this protection is best-effort, does not cover copied recipients, and depends on your batch-log configuration. You are responsible for checking your recipient list before every Send.

9.5 Sends cannot be recalled. Once a Send has been passed to Resend, it cannot be recalled by us. Review every template, recipient list, and preview — and use test sends and simulation mode — before sending live.

9.6 Deliverability. Delivery depends on your Resend account, your domain's authentication settings (such as SPF, DKIM, and DMARC), recipient mail systems, and your sending reputation. We do not guarantee that any email will be delivered, delivered on time, or placed in an inbox. We may apply sending limits to protect the Service.

10. Shared Responsibility; Your Configuration

10.1 How responsibility is divided. We are responsible for operating the Service with the security measures described in our Privacy Policy. You are responsible for your Connected Accounts, your Customer Configuration, your templates, and your Recipient lists.

10.2 Misconfiguration. To the maximum extent permitted by law, Aeropage is not responsible or liable for any email sent to the wrong person, any disclosure of data, or any alteration or loss of data that results from your Customer Configuration or from your acts or omissions, including, without limitation, where you:

11. Data; You Are the Controller; Data Processing Terms

11.1 Your data. As between you and Aeropage, you retain all rights in your Customer Data and Recipient Data. You grant Aeropage a worldwide, non-exclusive licence to host, process, transmit, cache, and display such data solely as necessary to provide, secure, and support the Service, as described in these Terms and the Privacy Policy.

11.2 You are the controller. You are the controller (or "business") for your Recipient Data. You are solely responsible for the lawfulness of your collection and use of that data, for giving Recipients any required privacy notice (including that their data is processed by the Service and by Resend), for obtaining required consents, and for handling Recipients' requests to exercise their rights.

11.3 Data processing terms. Where we process personal data on your behalf as your processor (or "service provider"), we will: process it only to provide the Service and on your documented instructions (these Terms and your Customer Configuration), unless the law requires otherwise; not sell or share it or use it for any other purpose; ensure people authorised to process it are bound by confidentiality; implement the security measures described in our Privacy Policy; use the sub-processors listed in our Privacy Policy, remain responsible for them, and update that list before adding a new one so that you can object by closing your account; provide reasonable assistance with Recipients' requests, security, and impact assessments; notify you without undue delay after becoming aware of a personal-data breach affecting that data; delete it on request or on termination within a reasonable period, except where retention is required by law; and make available information reasonably necessary to demonstrate compliance with this Section. Where personal data is transferred out of the UK or EEA, the European Commission's Standard Contractual Clauses (and the UK Addendum) are incorporated by reference to the extent required. Resend is engaged by you, under your own Resend account, and is not our sub-processor.

12. What the Service Does in Your Connected Accounts

12.1 Airtable. Using the token you provide, the Service reads records from the tables and views you select. If you enable batch logging, it also creates one record per batch in the batch-log table you choose, linking the records that were emailed in that batch. The only records the Service deletes are batch-log records created by simulation runs, when you choose "Clear simulations". The Service does not otherwise change or delete your records.

12.2 Resend. Using the key you provide, the Service asks Resend to deliver your emails and labels them with batch, project, and template tags. Resend stores the messages you send, and may track opens and clicks if you have enabled that in your Resend account, under your agreement with Resend.

12.3 Media and brand assets. Logos you upload are stored at publicly accessible addresses so that they can appear in emails. Images from your Airtable records are served to Recipients through links that anyone holding them can open, that do not expire while the connected token exists, and that may be cached for a short period. Do not place images in emails that should not be publicly accessible.

13. Templates and Content

13.1 Your content. You are responsible for all content in your templates and emails, and you represent that you have all rights needed to use it, including any logos, images, fonts, and trademarks.

13.2 Starter templates. Starter templates and designs may contain sample names, brands, logos, photographs, links, and text for illustration only. No licence is granted to any third-party name, brand, trademark, or image that appears in a starter template. You must replace all sample content — including placeholder unsubscribe links, addresses, images, and brand names — with your own before sending.

14. Third-Party Services

The Service interoperates with third-party services, including Airtable, Resend, Cloudflare, Supabase, and Google ("Third-Party Services"). Your use of Third-Party Services is governed by their own terms and policies. Aeropage does not control and is not responsible for Third-Party Services, including their availability, security, data practices, sending limits, suspensions, or any act or omission of their providers, and any breach, data loss, outage, change, suspension, or termination at a Third-Party Service — or in any Connected Account — is outside our control and our responsibility. You are responsible for maintaining your Connected Accounts, credentials, sending quota, and compliance with Third-Party Services.

15. Fees and Payment

The Service is currently offered free of charge. Any prices shown on our pricing page are indicative only until a paid plan is launched. Before we start charging for any feature you use, we will give you reasonable advance notice and you can choose whether to continue. Where fees apply, you agree to pay all applicable fees and taxes (excluding taxes on our net income). Plans may include sending allowances or fair-use limits, and we may limit or suspend usage that exceeds them or that places an unreasonable load on the Service. Sending costs charged by Resend or any other Third-Party Service are your responsibility. Except where required by law or stated otherwise at purchase, fees are non-refundable.

16. Privacy

Our collection and use of personal information in operating the Service is described in our Privacy Policy, which is incorporated into these Terms by reference.

17. Security; Defects; Incidents

We use reasonable technical and organisational measures to protect the Service, as described in the Privacy Policy. However, no software or online service is free from defects or completely secure. You acknowledge that the Service may contain errors, bugs, or vulnerabilities — including in the Service's own code — that could cause emails to be sent incorrectly, duplicated, delayed, or not sent, or data to be exposed, altered, or lost, and you must decide what to send, and to whom, with that risk in mind. If we become aware of a security incident that affects your data, we will take reasonable steps to contain it and will notify you without undue delay where required by law or by Section 11.3. Our liability for any such incident is subject to Sections 18 and 19.

18. Disclaimer of Warranties

THE SERVICE, STARTER TEMPLATES, AND ALL RELATED MATERIALS ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AEROPAGE DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. AEROPAGE DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, TIMELY, SECURE, FREE OF VULNERABILITIES, OR ERROR-FREE; THAT EMAILS WILL BE DELIVERED, DELIVERED ONCE, OR RENDERED CORRECTLY; THAT DATA WILL BE ACCURATE, COMPLETE, CONFIDENTIAL, OR PRESERVED; OR THAT DEFECTS WILL BE CORRECTED.

19. Limitation of Liability

19.1 Excluded damages. TO THE MAXIMUM EXTENT PERMITTED BY LAW, AEROPAGE AND ITS OFFICERS, MEMBERS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, GOODWILL, BUSINESS, REPUTATION, SENDER REPUTATION, OR DATA, OR FOR THE COST OF SUBSTITUTE SERVICES, DATA RECOVERY, BREACH NOTIFICATION, OR CREDIT MONITORING, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

19.2 Cap. AEROPAGE'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNTS YOU PAID TO AEROPAGE FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US$100).

19.3 Scope. Sections 19.1 and 19.2 apply to all claims, including claims arising from defects, errors, or vulnerabilities in the Service itself, from security incidents, from emails sent, duplicated, or not sent, and from our negligence. Without limiting them, Aeropage has no liability for any loss arising from your emails or your compliance with anti-spam and privacy laws (Section 9), from your Customer Configuration or acts or omissions (Section 10), from template content (Section 13), or from any Third-Party Service or Connected Account (Section 14).

19.4 What we do not exclude. Nothing in these Terms limits or excludes liability that cannot be limited or excluded under applicable law, including liability for fraud, gross negligence, or wilful misconduct. If you are a consumer, you may have mandatory statutory rights that these Terms do not affect. In any jurisdiction that does not allow a particular exclusion or limitation, our liability is limited to the maximum extent that law permits.

20. Indemnification

You will defend, indemnify, and hold harmless Aeropage and its officers, members, employees, agents, and licensors from and against any claims, demands, regulatory actions, losses, liabilities, damages, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or relating to: (a) any email you send or attempt to send through the Service, including claims under anti-spam, electronic-marketing, or privacy laws; (b) your Customer Data, Recipient Data, templates, or content; (c) your Customer Configuration or Connected Accounts; (d) your breach of these Terms or violation of any law or third-party right; (e) any claim by a Recipient or other third party; or (f) your unauthorised use, disclosure, copying, or reverse engineering of the Aeropage Technology.

21. Term, Suspension, Termination, and Discontinuation

These Terms apply while you access or use the Service. You may stop using the Service at any time and may ask us to close your account by emailing legal@aeropage.io. We may suspend or terminate your access immediately — including suspending sending — if you breach these Terms, if we receive complaints or abuse reports about your emails, if your use creates security, legal, deliverability, or operational risk, for prolonged inactivity or non-payment, or where required by law. We may also discontinue the Service or any feature; where we discontinue the whole Service, we will try to give at least thirty (30) days' notice. Upon termination, your licence ends and you must stop using the Service and destroy any copies of Confidential Information in your control. Sections that by their nature should survive — including Sections 6, 7, 9, 10, 11.3 (for as long as we hold your data), 13, 17–20, 24, and 26 — survive termination.

22. Changes to the Service and to these Terms

We may modify the Service and these Terms from time to time. If we make a material change to these Terms, we will take reasonable steps to notify you — for example, by posting the updated Terms with a new "Last updated" date, by notice in the Service, or by email. Changes are effective when posted unless stated otherwise. Your continued access or use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Service.

23. Feedback

If you provide suggestions, ideas, or other feedback about the Service, you grant Aeropage a perpetual, irrevocable, worldwide, royalty-free licence to use and incorporate it without restriction or obligation to you.

24. Governing Law; Dispute Resolution; Arbitration

24.1 Governing law. These Terms are governed by the laws of the State of Delaware, USA, without regard to its conflict-of-laws rules, and excluding the U.N. Convention on Contracts for the International Sale of Goods.

24.2 Informal resolution. Before bringing a formal claim, you agree to contact us at legal@aeropage.io and attempt to resolve the dispute informally for at least thirty (30) days.

24.3 Binding arbitration. Except for the carve-outs below, any dispute arising out of or relating to these Terms or the Service will be resolved by final and binding arbitration administered by the American Arbitration Association under its Commercial Arbitration Rules. The arbitration will be seated in Delaware, conducted in English, before a single arbitrator. Judgment on the award may be entered in any court of competent jurisdiction.

24.4 Class-action and jury waiver. Disputes will be conducted only on an individual basis and not as a class, consolidated, or representative action. You and Aeropage waive any right to a jury trial and any right to participate in a class action.

24.5 Carve-outs. Either party may (a) bring an individual claim in small-claims court, and (b) seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property or Confidential Information without first engaging in arbitration.

25. Export Control and Compliance

You represent that you are not located in, and will not use the Service in or for the benefit of, any country or party subject to U.S. or other applicable embargoes or sanctions, and that you will comply with all applicable export-control, sanctions, and anti-corruption laws.

26. Miscellaneous

These Terms (together with the Privacy Policy and any policies referenced) are the entire agreement between you and Aeropage regarding the Service and supersede all prior agreements on that subject. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, reorganisation, or sale of assets. Neither party is liable for delays or failures caused by events beyond its reasonable control (force majeure), other than your payment obligations. Nothing in these Terms creates a partnership, agency, employment, or joint venture. Notices to you may be given through the Service or by email; notices to us must be sent to legal@aeropage.io. Section headings are for convenience only.

27. Contact

Aeropage Limited
1111B S Governors Ave STE 7987, Dover, DE 19904, United States
EIN: 36-5095722
Legal: legal@aeropage.io